We ensure the protection of your information

1. Introduction and Scope of Policy

tka999 is a safe and enjoyable platform for online betting and casino players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how tka999 collects, stores, processes, and uses your personal information.

This policy applies to the tka999.cam website and all related digital services. Whether you are registering on our platform, playing games, making transactions, or contacting customer support — we are committed to protecting your privacy in every interaction.

Please read this policy in full before using our site. If you do not agree with any of the terms of this policy, you are requested to refrain from using our services.

2. What Information We Collect

tka999 may collect the following types of information to provide services, ensure security, and improve the user experience:

2.1 Information You Provide Directly

Information you provide yourself during registration, transactions, or support:

• Full name and date of birth (for age verification — only accounts for users aged 21 and above are approved)
• Email address and contact details
• Payment method details — such as bKash, Nagad, or Rocket account numbers (full numbers are not stored)
• KYC documents submitted for identity verification
• Information provided when contacting customer support

2.2 Automatically Collected Information

Information collected technically when you use our site:

• IP address and geographic location (approximate)
• Browser type, version, and operating system
• Site access time, page visit history, and session duration
• Device identifier information
• Information obtained from cookies and similar tracking technologies

2.3 Transaction and Gaming Information

• Deposit and withdrawal history
• Bet and gaming history
• Records of bonus and promotion usage
• Account balance and VIP level information

3. Purpose of Using Information

tka999 uses collected information only for the following legitimate purposes:

3.1 Providing and Managing Services

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services without interruption
• Managing the VIP program and bonus rewards

3.2 Security and Fraud Prevention

• Ensuring account security and detecting unauthorized access
• Preventing financial fraud, money laundering, and other illegal activities
• Ensuring age verification (for users aged 21 and above only)
• Monitoring suspicious activity

3.3 Customer Service and Communication

• Providing support via 24/7 live chat
• Sending important notifications related to your account
• Promotional communication based on your consent

3.4 Service Improvement

• Improving platform performance and user experience
• Implementing responsible gaming tools
• Monitoring and evaluating service quality

4. Sharing Information with Third Parties

tka999 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Companies providing payment processing, technical support, and gaming software — such as PG Soft, Pragmatic Play, JILI, Spribe — are contracted with us and receive only the information necessary to provide services. All such partners follow strict confidentiality terms.

4.2 Legal Obligations

We may be required to provide information in response to a court order, valid legal process, or request from a government authority. In such circumstances, we will make every effort to protect your interests within the limits of the law.

4.3 Consent-Based Sharing

For any sharing beyond the cases mentioned above, we will obtain your explicit consent before sharing your information.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the tka999 website. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, security verification, and protecting financial transactions. Without them, the site cannot function properly.

5.2 Functional Cookies

These cookies are used to remember your preferences — such as language, game history, and display settings.

5.3 Analytics Cookies

Anonymous statistical data is collected to understand how the site is used and to improve services. You can disable cookies at any time from your browser settings, though this may limit some features of the site.

6. Information Security Measures

tka999 follows industry-standard security technologies and practices to keep your personal information safe:

• SSL Encryption: All data sent to and received from the site is protected by 256-bit SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Factor Authentication: The option to add an extra layer of security to your account is provided.
• Firewall and DDoS Protection: Advanced security measures are maintained at the server and network level.
• Regular Security Audits: Regular security checks are conducted by independent experts.
• Employee Training: All employees involved in data processing are trained on privacy and security.

While we are committed to ensuring the highest level of security, no digital system is completely risk-free. It is important that you also stay vigilant about the security of your own account — use a strong password and do not share your login details with anyone.

7. Data Retention Period

tka999 retains your personal information only for as long as necessary. The retention period is determined based on the following factors:

• Service-related information is retained for as long as the account remains active.
• Financial transaction records are kept for a specific period in accordance with applicable legal requirements.
• Even after an account is closed, some information may be retained for a specific period to meet legal obligations.
• If consent for marketing communications is withdrawn, the relevant information is deleted.

After the designated period, your information is securely deleted or anonymized so that it is no longer linked to any individual.

8. Your Rights and Controls

You have the following rights over your personal information:

8.1 Right to Access Information

You may request at any time to know what information tka999 holds about you.

8.2 Right to Correct Information

If there is any discrepancy or error in the information stored about you, you may request a correction.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to marketing communications or certain types of data processing.

8.5 Right to Data Portability

You may request your information in a structured and readable format.

To exercise these rights, please contact our support team. We will respond to valid requests as promptly as possible.

9. Protection of Minors

tka999 is a platform exclusively for adults. We do not provide services to anyone under the age of 21 and do not collect any personal information from them.

Age is verified at the time of registration. If we learn that someone under the age of 21 has created an account, that account will be closed immediately and all collected information will be deleted.

If a parent or guardian believes their child is using our platform, please contact us immediately.

10. Changes to the Policy

tka999 may update this privacy policy from time to time to keep pace with changes in services, technology, or legal requirements.

For important changes, we will notify you in the following ways:

• Displaying a notice on the main page of the site
• Sending a notification to your registered email
• Showing an update notice when you log in to your account

Continuing to use the site after any changes means you have accepted the updated policy. We therefore recommend reviewing this policy regularly.

11. Contact Us

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your rights, please contact us. Our customer service team is available seven days a week, twenty-four hours a day to assist you in Bengali.